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Happiest of birthdays to the greatest of the great hospitality leaders! And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. Marriott welcomed all of us. He didn’t wait for someone to approach him.
We’ve all had our share of amazing customerservice experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. He made it to the hospital in time to see his mother. Drake was overwhelmed with emotion. “Around 4 a.m.
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