Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

CX Accelerator

MAY 16, 2018

Apparently I’d live eight years longer if I moved to Hawaii? Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. My ability to innovate and find creative resolutions has skyrocketed as a result.

CX 203

CX Start-ups Gaming Education 203

Ameyo Callversations

AUGUST 16, 2022

This makes WhatsApp a great tool for reaching out to specific groups of people, such as families interested in vacationing in Hawaii or folks who want to try a particular food truck. Companies focus more on delighting customers than acquiring them as delighted customers are more likely to re-buy from brands and become loyal.

B2C 52

B2C Sales Innovation B2B 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52