CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

ECXO

NOVEMBER 16, 2023

It’s being deployed to generate real-time insights from vast data sets to serve customers, automate campaigns, streamline processes, make data-led decisions and drive efficiencies. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next.

AI 182

AI CX Customer Experience Artificial Intelligence 182

Shep Hyken

JULY 8, 2022

This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Every year, companies find ways to improve customer service. This could be investing in new tools, changing processes, or adding new people to your team against customers. That’s great.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61

Qualtrics

JANUARY 10, 2020

Virtual customer service is already huge, and is only likely to grow in popularity as customers become more familiar with it. Gartner has predicted that 25% of customer service interactions will involve virtual assistants by 2020. In-store self-service. Predictive analytics.

Technology 28

Technology Technology Customer Experience Omnichannel 28