Inside Customer Service

DECEMBER 16, 2021

The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. By contrast, the manager led an internal team that provided technical IT support to internal customers. Customer service leaders tell me they've seen a dramatic increasing in ghosting.

Contact Center 144

Contact Center Hospitality Hospitality Retail 144

Execs In The Know

MARCH 13, 2023

How do we proactively detect the customer has a problem before the customer even knows it?” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality.

CX 52

CX Hospitality Hospitality Government 52

SurveySensum

SEPTEMBER 18, 2020

Despite the best of your efforts to offer an excellent product/service, sometimes you aren’t able to live up to their expectations. Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. Aggressive customers can be difficult to deal with. Do not take it personally.

Hospitality 52

Hospitality Hospitality Social Media Start-ups 52

Execs In The Know

MARCH 13, 2023

During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.

Transportation 88

Transportation Non-Profits Sports Hospitality 88