Fonolo

AUGUST 3, 2017

We’ve all had our share of amazing customer service experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. “Around 4 a.m.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83

Execs In The Know

JANUARY 29, 2023

But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. That’s why right now is the perfect time to dive into all that Customer Response Summit (CRS) has to offer. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

MAY 4, 2023

My background is in a couple of different industries, and that thread was service and being part of the beautiful chaos. I began my career in the hospitality industry focusing on weddings and I loved it! I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Help Scout

AUGUST 26, 2018

Did you know that people called Dennis are statistically more likely to be a dentist, and a Tex more likely to move to Texas? In customer support and service, the role titles and team names in use range from straightforward to almost incomprehensible. Customer Advocacy (used by Buffer). Customer Engagement.

Customer Service 40

Customer Service Engineering Hospitality Hospitality 40

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

SurveySensum

AUGUST 28, 2024

Chick-fil-A Chick-fil-A is a well-known name in the fast-food industry and has topped the list in this industry in the American Customer Satisfaction Index (ACSI), earning an overall score of 83 out of 100 in 2024. The attendants are trained to greet customers with a warm and friendly welcome and give their undivided attention to them.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Intercom

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. A lifetime of customer service. I appreciate it. Liam: Excellent.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64