Customer Service and Idaho - Tech Customer Success

How do we move the call to closure when we can’t give the customer what they’re asking?

Myra Golden Media

MAY 27, 2021

Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. Full Call Control Course (Inside Customer Service Master Class).

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What is an MGA in Insurance?

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.

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How do we move the call to closure when we can’t give the customer what they’re asking?

What is an MGA in Insurance?

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