Customer Service Indiana Technology 
Fonolo
MARCH 19, 2020
Customer service inquiries are already more than tripling at some firms. Their customers are frustrated and confused, and they can’t get a hold of them. Travel-search tool Omio has seen booking reduce 30-40% in the last two weeks and a big spike in demand for customer service as worried customers look to cancel trips.
1 to 1
DECEMBER 11, 2020
Once the pandemic hit, Indiana-based guitar and music retailer Sweetwater adapted quickly to meet changing customer and employee needs, said CEO and founder Chuck Surack. Surack attributes the company’s growth in sales to its “old-school” focus on customer service, coupled with the ability to adapt and embrace emerging technologies.
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