eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences.
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eglobalis
OCTOBER 21, 2024
However, this approach requires seamless coordination between public relations, social media teams, and customer service to ensure customer experience consistency. Mature companies often face the dilemma of scaling customer service while ensuring that every response is thoughtful and effective.
ECXO
NOVEMBER 26, 2024
These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. This makes them extremely effective in customer-facing roles, where time is of the essence.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
eglobalis
OCTOBER 30, 2024
Employee Experience: A Growing Priority Enhancing the employee experience is crucial for attracting and retaining top talent, fostering innovation and driving organizational success. AI in the workplace offers new methods to understand and meet employee needs, playing an increasingly critical role in this area.
ECXO
NOVEMBER 19, 2024
Encourage collaboration among employees from different departments, such as marketing, customer support, product development, and sales. By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
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