Remove Customer Service Remove Innovation Remove Kentucky
article thumbnail

AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69
article thumbnail

What is an MGA in Insurance?

Lightico

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Best Call Center Team Names

Comm100

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Kentucky teams can take up “Johnny Depp”(especially in Owensboro) and. Names like Cleveland Cavaliers, Golden State Warriors, and Michigan State Spartans all portray a group of fighters and warriors.

article thumbnail

The Best Call Center Team Names of 2018

Comm100

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Kentucky teams can take up “Johnny Depp”(especially in Owensboro) and. Names like Cleveland Cavaliers, Golden State Warriors, and Michigan State Spartans all portray a group of fighters and warriors.

Sales 12