Zendesk

APRIL 2, 2021

According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020. To deliver the experiences your customers want, you need to connect all of your data for your team.

Innovation 52

Innovation CX Retail Start-ups 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52

Chip Bell

OCTOBER 8, 2019

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It does not work that way.

Social Media 66

Social Media Customer Relationship Customer Loyalty Customer Expectations 66