Shep Hyken

JULY 19, 2022

Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. Some customers answer questions on forums for free just because they enjoy doing it. New York Times ?bestselling

Contact Center 112

Contact Center CX Innovation Customer Service 112

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Shep Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Shep Hyken

JANUARY 10, 2023

When investing in new technology, the top consideration for businesses must be to make customers feel like they are being cared for. Innovation doesn’t need to be sexy. Quotes: “Are we innovating technology just for the sake of innovation? How does innovation create value?

B2C 20

B2C B2B Innovation CX 20

Shep Hyken

DECEMBER 27, 2022

.” “Use positive customer feedback to inspire your workforce, reward those delivering excellent experiences, and drive innovation.” Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Healthcare 111

Healthcare Customer-Centric Organization VOC Voice of the Customer 111

Steven Van Belleghem

FEBRUARY 24, 2021

Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Simon originally ‘just’ wanted to understand why some people and organizations are more innovative, more influential, and more profitable than others? Behind the brand. Simon Sinek.

CX 98

CX Customer Experience Social Media Innovation 98

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Service Culture. ” – Charles W.

Customer Service 89

Customer Service Customer Loyalty E-commerce Customer Satisfaction 89

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

DECEMBER 6, 2022

.” To build a customer-centric culture, look at what is, what if, what wows, and what works. . What wows – How can we use innovative techniques and tools to push our goals? . Customers pay the bills. Without customers, there is no company. What if – What could we fix that is out of line? .

Legal 104

Legal Healthcare Innovation Customer Experience 104

Fonolo

NOVEMBER 9, 2017

When these things happen, call centers must be prepared to address customer needs in a timely and courteous way, despite the challenging situation. News of poor customer service reaches more than twice as many ears as praise for good service, so reducing the number of negative interactions is integral to a brand’s reputation.

Customer Service 59

Customer Service Social Media Contact Center Education 59

Comm100

JANUARY 23, 2023

Employee experience will match the importance of customer experience Shep Hyken, Customer Service and Experience Expert and New York Times bestselling author, predicts: “If you want to have a good customer experience (CX), there must also be a good employee experience (EX).

Customer Experience 130

Customer Experience AI Outlook CX 130

Shep Hyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. Here are my top five picks from last week. by Annette Franz.

Customer Service 65

Customer Service Retail CX Start-ups 65

Shep Hyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. AI improves field service quality and customer experience by Vala Afshar (ZDNET) Research shows that 80% of high performing field service organizations use artificial intelligence.

Customer Service 13

Customer Service Artificial Intelligence Contact Center Retail 13

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

The Customer Service Blog

SEPTEMBER 6, 2023

His idea to create Amazon came on the way from New York to Seattle, when he could not find anything interesting to read. Being customer-focused allows you to be more pioneering.” “If If you’re long-term oriented, customer interests and shareholder interests are aligned.” “The It just works.” “If

E-commerce 18

E-commerce Innovation Customer Service 18

ECXO

AUGUST 2, 2023

Who is Shep Hyken: He is the Chief Amazement Officer at Shepard Presentations, one of the most important and respected experts in Customer Experience and Services worldwide, and among the best inspirational speaker around the globe. Shep Hyken is a customer service and experience expert.

Customer Journey Map 156

Customer Journey Map CX Innovation Customer Relationship Management 156

Shep Hyken

JULY 18, 2022

Each week I read many customer service and customer experience articles from various resources. 5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience) by Radi Hindawi and Jim Katzman. My Comment: I’m a big fan of motivational quotes in the CX and customer service spaces.

Customer Service 12

Customer Service B2B Artificial Intelligence B2C 12

TeamSupport

APRIL 15, 2021

Although this temporarily relieves angry customers, it does not really impress them. There is so much more than just coupons and discounts to fully satisfy a customer’s needs. Technology is making an increasingly significant contribution to customer service. Omnichannel Approach.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. The post Like Just About All of Their Customers… I LOVE Wegmans!!!

Retail 97

Retail Construction Customer-Centric Organization Innovation 97

Zendesk

JULY 8, 2021

At Uber, Mendez led a team of customer service agents and was always looking for talent with digital and technical skills. We have 50 employer partners in the New York City area who are trying to grow a more diverse talent pipeline for their entry-level roles. – Jeanine Mendez, KindWork co-founder.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Shep Hyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. The list goes on.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Shep Hyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Shep Hyken

OCTOBER 5, 2021

Empowering Customer Service Agents with Knowledge. Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. Top Takeaways: The lack of information on a specific customer or product is the key problem for most businesses in every industry.

Machine Learning 77

Machine Learning Customer Satisfaction AI Technology 77

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. Google Hangout: How to Deliver Great Customer Service in a Crisis. VPs & Directors of Customer Experience. Tweet About It. Plus So Much More!

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Execs In The Know

JUNE 7, 2023

In an era where customers hold the power, their experience with a brand can make or break its success. With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences.

CX 85

CX Compliance Artificial Intelligence AI 85

Hodusoft

NOVEMBER 27, 2024

That’s why, even though customer satisfaction is nice to have, it is simply not good enough. Customer loyalty is the key. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” It is a must-have for any type and size of business.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Shep Hyken

NOVEMBER 16, 2021

Courageous Cultures: How to Build Teams of Micro-Innovators,?Problem Problem Solvers, and Customer Advocates. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. drive innovation, productivity and revenue without burning out employees. New York Times ?bestselling

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom, Inc.

MAY 28, 2020

Things went well, and we were able to close a few weeks after the confinement started all over the world and especially in Paris and New York where we have two offices. We need to connect it to our CRM so we can track what our customer service department is doing to make sure that we have a good quality of service.

Government 186

Government Start-ups CRM Sales 186

Shep Hyken

JUNE 7, 2022

How to Design Experiences that Exceed Your Customer’s Expectations. Shep Hyken interviews Ian Johnston, Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design that drives innovation and growth. He talks about building trust and loyalty by designing meaningful customer engagement.

Retail 57

Retail Innovation Customer Expectations Customer Satisfaction 57

Shep Hyken

JUNE 14, 2022

Building the Future of Service for the Next Generation of Customers. Trends That Will Affect Customer Service and Customer Experience. Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions , a customer service outsourcing and consulting firm.

AI 57

AI Innovation Customer Service Business Growth 57

Retently

SEPTEMBER 17, 2018

Apple neutralizes this anxiety through its customer service, letting clients know that for any product they buy, they’ll receive the support they need to its fullest. Chen, New York Times , pointed this out , arguing that any product review is worthless without an understanding of the company’s customer service.

NPS 96

NPS Net Promoter Score Customer Loyalty Innovation 96

Shep Hyken

OCTOBER 4, 2022

The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams? Turn customers into fans.

Sports 57

Sports Social Media B2C Gaming 57

Fonolo

NOVEMBER 21, 2017

Google Hangout: How to Deliver Great Customer Service in a Crisis. Join our panel discussion on Thursday, November 30 th at 2:00 PM ET / 11:00 AM PT to hear our experts discuss the proper techniques for handling customers in crisis situations. VPs & Directors of Customer Experience. Plus So Much More! Shep Hyken.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Shep Hyken

AUGUST 16, 2022

The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience . He shares how businesses can take a human-centered approach when utilizing AI to help their customers. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Artificial Intelligence 57

Artificial Intelligence Healthcare AI Government 57

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. Robert Spector is one of America’s leading experts on customer experience and employee experience. Tony Hsieh. Shep Hyken.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52