Fonolo

FEBRUARY 26, 2019

Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If you have, you were tacitly acknowledging the importance of positivity in customer service. How to Efficiently Manage Service Levels with the Right Technology. VPs & Directors of Customer Experience.

Customer Service 77

Customer Service Contact Center Education Technology 77

Fonolo

JANUARY 16, 2019

Finally, new customer service channels mean that companies are looking for their agents to have broader skill sets. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania.

Contact Center 85

Contact Center Social Media Education AI 85

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Media Contact: For more information on The Taylor Reach Group, Inc.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Fonolo

JANUARY 24, 2019

Secondly, in recent years there has been a growth in “reshoring”: Call centers are returning to North America, a trend driven by several factors including low wage inflation and an increased focus on customer experience. VPs & Directors of Customer Service. VPs & Directors of Customer Experience.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52

ClientSuccess

JULY 29, 2019

Location : King of Prussia, Pennsylvania. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Industry trends are constantly changing but the basics of customer service are not – do what you say you’re going to do, when you say you’re going to do it.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59