Retently

MARCH 29, 2023

So how does the world’s NPS leader achieve such a high level of customer satisfaction? From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. He said that electric cars are the future of sustainable transportation.

Net Promoter Score 196

Net Promoter Score NPS Manufacturing Customer Satisfaction 196

Intercom

AUGUST 10, 2023

We think of innovation as something that happens behind closed doors, but what would you be able to unlock if customers felt they were part of the creative process? Today, most innovative solutions arise from the collective efforts of multidisciplinary teams, with each member bringing their unique strengths to the table.

Customer Journey Map 96

Customer Journey Map Innovation Start-ups AI 96

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Shep Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Hodusoft

JANUARY 8, 2025

They offer innovative ways to enhance communication, increase operational efficiency, and improve customer satisfaction. At HoduSoft, our specialized contact center and VoIP solutions have transformed the way microfinance companies communicate with their customers. How Can MFIs Overcome These Challenges?

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

C3Centricity

OCTOBER 1, 2019

The offers of constant innovation and novelty have made us all more impatient and critical. And customer satisfaction is becoming insufficient to drive growth alone. Here are a few examples of other companies who go above and beyond in terms of their own customer service. Companies need to deliver more, a lot more!

Customer Satisfaction 98

Customer Satisfaction CRM Transportation Retail 98

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Aquire

JULY 16, 2021

United Airlines has soared to new heights with its Agent on Demand customer service platform — providing fliers with easy, contact-free access to real-time information and support. This innovative technology dramatically enhances our excellent customer service delivery tools as United customers fly our global network.

Technology 52

Technology Technology Transportation Innovation 52

Steven Van Belleghem

MAY 21, 2019

The beauty of that is that they have more data at hand than all their competitors (75 terabytes of data per day, to be exact), allowing them to better understand customers, and what they expect from mobility. Ctrip is a large travel company with one of the biggest customer service centers in the world.

Customer Experience 40

Customer Experience Transportation Innovation Start-ups 40

Chip Bell

APRIL 14, 2020

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. And, there would be no free delivery on the upgraded mattress.

Transportation 53

Transportation Customer Loyalty Retail Customer Experience 53

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation E-commerce Innovation 49

Chip Bell

NOVEMBER 13, 2018

When they engage in deep listening with the sole goal of learning, they change the defensive filter through which customer intelligence can be most helpful. Finally, great service providers are supersonic fast at responding to customer issues, concerns, and opportunities.

Hospitality 64

Hospitality Hospitality Transportation Innovation 64

The Customer Service Blog

MARCH 31, 2021

In 2002 he founded SpaceX, an aerospace manufacturer and space transport services company, of which he is CEO and lead designer. Musk has recently been working on the ‘Hyperloop’, a high-speed vactrain transportation system. If things are not failing, you are not innovating enough." now Tesla, Inc.)

Transportation 40

Transportation Non-Profits Manufacturing Artificial Intelligence 40

C3Centricity

SEPTEMBER 24, 2017

It was Marco Pacheco , Executive Director at JP Morgan who inspired me recently to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn last month. . Amazon did not kill other retailers, bad customer service did. Make sure that’s what you offer! They were: 1.

Technology 48

Technology Technology Manufacturing Transportation 48

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. Today’s higher education customer service needs to be student-centric, and that requires a digital-first solution.

Education 52

Education Transportation CX Start-ups 52

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

SugarCRM

JUNE 1, 2023

The company soon secured a leading market position, offering products and services to various sectors, from pharmaceuticals, electromedicine, and robotics to transport, power grids, defense, and agriculture. One of the biggest of them being the need for innovation in order to optimize processes for their fast-growing market.

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Gainsight

AUGUST 11, 2021

However, disruptive innovation also disrupts core business, which is “not tuned to play the other game.” Geoffrey clarified that the Transformation Zone stems from the customer-centric movement of shifting from on-premise software to SaaS. “As a startup, transformation is your destiny,” Geoffrey began. The Productivity Zone.

Gaming 40

Gaming Transportation NPS Government 40

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? Zappos’ customer service team has gone above and beyond to help their customers.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Steven Van Belleghem

MAY 19, 2020

José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. . Nobody is arriving late because they were stuck in traffic or the public transport was delayed. Future of customer contact.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Zendesk

FEBRUARY 21, 2024

Transportation costs range from the cost of company cars, fuel, and flights to sales meetings, trade shows, and conferences. They nurture relationships to turn leads into customers. Customer service representatives comprise the support team that handles customer requests, issues, or inquiries after the sale.

Sales 52

Sales Social Media CRM B2B 52

SugarCRM

FEBRUARY 20, 2024

Started by his grandfather in 1967, Andres and his family have been generationally committed to providing excellence in the shipping industry by tackling the lack of delivery logistics and reliable transportation methods in Columbia.

CRM 26

CRM Sales Transportation Start-ups 26

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

Beyond Philosophy

MAY 23, 2019

In fact, asking customers is not sufficient because often they cannot articulate what they want. You want everybody in the organization from the customer service people to the web designers to accounting and so on thinking about friction and how to reduce it. Instead, you must observe what they do.

CX 79

CX Transportation Retail Manufacturing 79

MattsenKumar

JUNE 3, 2021

The electronic industry is fast-paced, and constant innovation is regularly coaxing people to charge phones and other devices. Massive saving on rent, free coffee, and transport allowance is allowing organizations to self-fund themselves. Often phones and other devices are discarded just because a better version was made available.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Chip Bell

NOVEMBER 5, 2019

Masterpiece creators do not act as if they are passengers on some cruise ship transporting them to retirement. Likewise, no one cares about the depth of someone’s inbox, the number of cold calls they made, or the meetings attended. Only concrete results matter; tireless effort is just the stuff you do to get there.

Transportation 71

Transportation Start-ups Gaming Business Growth 71