Zendesk

APRIL 2, 2021

According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020. You need an easy-to-use and fast-to-implement support tool that brings it all together.

Innovation 52

Innovation CX Retail Start-ups 52

Zendesk

NOVEMBER 17, 2022

But with evolving customer expectations, the venerable company needed a new kind of tool: customer service software. We’re confident that Zendesk will allow us to service the rising ticket volume,” Orlando Gadea Ros, Business Innovation Director at Stanley Black and Decker, said. The race to boost sales.

Engineering 97

Engineering Social Media Manufacturing Omnichannel 97

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52