Zendesk

JUNE 30, 2022

ESMS provides a multi-channel solution that helps businesses to send multi-channel interactive messaging with customers via Zalo -> Viber -> SMS, ensuring almost 99.9% interaction with customers. Automatically categorize the tickets with ready-to-use prediction models and more. New themes added in June.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

CX Journey

MARCH 14, 2017

It seems ironic to me that companies are in business to create and to nurture customers , and yet they are unable to do what is necessary to actually create and nurture customers! It seems strange to me that companies that are not constantly innovating, evolving, and focusing on the customer are even still in business.

CX 59

CX Innovation Technology Technology 59

Chip Bell

APRIL 9, 2019

We do not need a sign to identify the Washington Monument, the Eifel Tower, or Big Ben. His point was to let the performance of the bank and the reputation of its people be the identifying moniker of the structure. If you are known by your works the context in which they are performed will become the label.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

ClientSuccess

NOVEMBER 14, 2019

The CS100 Summit brings the top leaders and innovators in customer success together for a multi-day conference set in the stunning slopes of Utah. Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. Smart Customer Service.

Innovation 40

Innovation Customer Service CX Customer Experience 40

ClientSuccess

NOVEMBER 14, 2019

The CS100 Summit brings the top leaders and innovators in customer success together for a multi-day conference set in the stunning slopes of Utah. Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. Smart Customer Service.

Innovation 40

Innovation Customer Service CX Customer Experience 40

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Intercom

NOVEMBER 30, 2023

The rise of the telephone Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. Now, our customers don’t have to outsource their phone support software. One person, though, has upped on-hold music’s game.

Start-ups 98

Start-ups Technology Technology Gaming 98

Chip Bell

JUNE 9, 2020

The March on Washington in August 1963 (complete with Dr. Martin Luther King’s “I have a dream” speech) sent a convincing message that no doubt influenced the passage of the Civil Rights Act a year later. It is no different than leaders who enjoy making a big fuss about how they are focused on their customers.

Gaming 42

Gaming Start-ups Customer Service Customer Expectations 42

Comm100

MARCH 8, 2018

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. For example, the “Capitol Team” can be used for a Washington call center team and “Liberty Bell Squad” for a team near the Liberty Bell landmark in Philadelphia, and contest winners can win a trip to these places.

Sports 15

Sports Sales Innovation Customer Service 15

Comm100

MAY 22, 2020

If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. For example, the “Capitol Team” can be used for a Washington call center team and “Liberty Bell Squad” for a team near the Liberty Bell landmark in Philadelphia, and contest winners can win a trip to these places.

Omnichannel 52

Omnichannel Sports Sales Social Media 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

Chip Bell

OCTOBER 2, 2018

Here we are at Tuesday of Customer Service Week, 2018 and I want to celebrate my travel agent. My wife and I were vacationing on Orcas Island off the coast of Washington State. This is National Customer Service Week—a time to remember your customers. The sunset was to die for!

Customer Service 40

Customer Service Innovation 40

Intercom, Inc.

APRIL 21, 2022

Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. Liam Geraghty: Paul Shuler is a musician and an IT professional in the Seattle area of Washington State. The rise of the telephone.

Start-ups 118

Start-ups Gaming Technology Technology 118