Remove Customer Service Remove Kansas Remove Net Promoter Score
article thumbnail

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66

Customer Bliss

Using Hallmark greetings, an array of gift cards and UX-focused technology, Hallmark Business Connections’ unique customer experience and employee recognition programs have resulted in measurable increases in loyalty, engagement scores, net promoter scores and social media advocacy.