CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], CEO at CommBox Recent data reveals that 80% of consumers want to see AI in customer service, but only 15% of brands have fully deployed such technologies. Dvir Hoffman. A primary roadblock? Security concerns.

AI 52

AI Customer Experience Healthcare Compliance 52

CommBox

OCTOBER 29, 2021

We’re proud to work with our customers as we continue on our mission to help companies move to digital and automated customer communication at scale,” said Eli Israelov and Yaniv Hakim, Founders and Co-Chief Executive Officers of CommBox. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Customer Bliss

AUGUST 29, 2017

An avid business trend watcher, her customer experience expertise comes from combining more than 20 years of experience in both Fortune 500s and startups with her strategic insights and knowledge of analytics and technology. Her goal was to build enabling technology. She used 1-on-1 relationship-building to learn the business.

Net Promoter Score 71

Net Promoter Score Customer Experience B2B Social Media 71

Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111