Customer Service Massachusetts Predictive Analytics 
ECXO
NOVEMBER 16, 2023
It’s being deployed to generate real-time insights from vast data sets to serve customers, automate campaigns, streamline processes, make data-led decisions and drive efficiencies. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next.
SugarCRM
JUNE 13, 2024
AI-based analytics within CRM systems can predict demand more accurately, manage inventory efficiently, and enhance supply chain operations, ensuring swift responses to market changes and improving delivery reliability. In the context of sustainability, CRM systems can track and analyze customer preferences for eco-friendly products.
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