Customer Service Massachusetts Social Media 
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Smart Customer Service 2019.
Customer Bliss
NOVEMBER 15, 2016
From Penni’s own LinkedIn: Utility executive with over 25 years of experience in field operations, customer service and energy efficiency. The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire.
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Hodusoft
AUGUST 16, 2023
The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.
Comm100
NOVEMBER 13, 2022
How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. Table of Contents.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
Comm100
NOVEMBER 23, 2020
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.
Comm100
MAY 22, 2020
Free Omnichannel Customer Engagement. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Here are a few benefits of coining a name for your call center team, and we’ll walk through some examples too. Get Omnichannel Free.
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