SurveySensum

AUGUST 20, 2024

Omnichannel Customer Service to Turn Every Member Interaction to Loyalty To increase your member satisfaction and experience, you must offer omnichannel customer service to meet your customers where they are.

NPS 52

NPS Finance Actionable Insights Omnichannel 52

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66

Comm100

MAY 4, 2022

Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

FEBRUARY 9, 2021

It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Live chat is everywhere.

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Execs In The Know

OCTOBER 30, 2022

If we had, we wouldn’t have launched this tech because no one else was doing it at the time in Michigan.”. Despite organizations knowing the importance of CX, many are doing an inadequate job of using and leveraging customer data. Lastly, FTD partnered with Gladly for their omnichannel customer communications.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Comm100

MARCH 2, 2022

Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. Why is member engagement so important to credit unions?

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52