Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 70

Customer Service Social Media Omnichannel Technology 70

Comm100

MAY 4, 2022

Firstly, this gives members the flexibility to reach out however they want – live cat, social media, SMS, or email – and receive the same great service in return. For credit unions wanting to meet their members’ customer service expectations, omnichannel member engagement is essential. Lake Michigan Credit Union.

Omnichannel 88

Omnichannel Artificial Intelligence AI Start-ups 88

Comm100

FEBRUARY 9, 2021

It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Live chat is everywhere. Get Comm100 Free. Comm100 Free.

Sales 62

Sales Social Media Manufacturing Customer Satisfaction 62

Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Wait times are key to any customer service team. Wrap-up.

Retail 76

Retail AI Social Media Start-ups 76

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

ProProfs

DECEMBER 23, 2020

Among employees, those who work as healthcare professionals, delivery agents, customer service agents, law enforcement officers, public service workers, and alone or in small groups carry higher risks. Having said that, people in certain occupations and of specific gender are at higher risks than others.

Healthcare 52

Healthcare Compliance Education Start-ups 52

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52