Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. In fact, 79% of clients now prefer customer support through online chat.

Retail 94

Retail Social Media AI Start-ups 94

Comm100

DECEMBER 13, 2021

Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. While people value the speed and convenience provided by digital banking channels, they still seek human interactions in a variety of services.

CX 52

CX Start-ups AI Technology 52

SurveySensum

AUGUST 20, 2024

Innovative Mobile-Friendly Technology to Elevate Member Experience To give members access to their finances at their fingertips, credit unions offer online banking platforms, mobile apps, and digital payments. This use of technology enables members to perform transactions, check balances, and apply for loans with just a few taps.

NPS 52

NPS Finance Omnichannel Actionable Insights 52

Comm100

MARCH 2, 2022

As a result, members often have high expectations when it comes to customer service and credit union member experience. It does require some patience by our agents as they discover the technology, but our members appreciate it, and they love using it.” With this has come a high appreciation of customer experience (CX).

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try!

Innovation 52

Innovation Artificial Intelligence CX AI 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Fonolo

APRIL 25, 2019

It’s not often that you get to hear exceptional and positive customer service accounts, so today we bring you five that will shock you – but in the best of ways. With each one of these encounters, one can see how brands can foster and forge loyalty with their customers. A House on Fire, a House Restored.

Customer Service 104

Customer Service Contact Center Education Customer Retention 104