Heart of the Customer
OCTOBER 8, 2014
They have televisions throughout their offices, and for this day they focused exclusively on customer experience topics. Because this is also Customer Service week, the rest of the week they are focusing on service, with numerous activities designed to engage and recognize employees who work in Operations, including in the Call Center.
Service Quality Institute
JULY 12, 2022
I have never figured out why so few firms deliver great service. In 1979 I wrote the world’s first customer service program because customer service was awful. Customer service probably is worse today than when I started. All firms in the US believe they deliver great service.
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Service Quality Institute
JUNE 7, 2023
Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Most owners of businesses believe they already have great service. Worthless.
CX Accelerator
DECEMBER 10, 2019
As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries.
CX Accelerator
DECEMBER 10, 2019
As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries.
Service Quality Institute
SEPTEMBER 8, 2022
In Minnesota, where I live, most people smile. The post New Programs and Upgrades of our Customer Service Programs appeared first on Service Quality Institute. Reach out to Carmen Velasco for Latin America at Carmen@servicequality.com and John Tschohl at john@servicequality.com for our Certified Trainers. It is magic.
Beyond Philosophy
APRIL 25, 2019
I believe both of these technologies are the future for Customer Experience and, in some cases, the now. So, for example, if someone is in a bad mood, wouldn’t it be great to offer them excellent customer service? 10 Things You Must Know To Establish And Preserve Customer Service Culture. But is it creepy ?
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