Heart of the Customer

OCTOBER 8, 2014

They engaged employees in quick conversations about grounding their decisions based on VOC and stressed the importance of plain and simple language in communications. They have televisions throughout their offices, and for this day they focused exclusively on customer experience topics. Seven have.

VOC 88

VOC Gaming CX Customer Experience 88

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Taylor Reach Group

MAY 24, 2018

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. Leverage the digital technology and improve retention and loyalty of your customers. Customer Contact – Europe: June 11-13, Dublin, Ireland. Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center CX Healthcare Social Media 48