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Ninety percent of customers rate an “immediate” response as important or very important when they have a customerservice question. Sixty percent of customers define “immediate” as 10 minutes or less. billion customerservice hours by adopting chatbots. HubSpot Research ).
Industries from insurance to realestate feel the benefit of implementing digital transformation. United Airlines meets customers wherever they are. The situation has left carriers looking towards technology to help them offer the kind of airline customerservice that meets expectations in the digital age.
The definition of customer experience has changed the way brands are responding to current situations and coming with a great initiative. Zappos an online shoe and clothing retailer is known for their customer-centric culture and delivering unparalleled customer experience. Searching for flour to try that homemade bread recipe?
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