Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Service Quality Institute

FEBRUARY 7, 2023

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Tom implemented The Guarantee of Service Excellence starting April 1, 1990, at Dental Dental Plans of Massachusetts before becoming President of Northeast Delta Dental in 1996. Relentless customer service pays off.

Gambling 52

Gambling Non-Profits Start-ups Customer Service 52

Service Quality Institute

MARCH 2, 2021

Market Share in New Hampshire is 70%, 60% in Vermont, and 50% in Maine. I have featured Northeast Delta Dental in my book Achieving Excellence Through Customer Service and in my most recent book Relentless: Making Customer Service Your Core Principle you can learn a lot by following Raffio and Northeast Delta Dental.

Non-Profits 40

Non-Profits Customer Service 40