CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Changing Expectations. Back To CX Accelerator Blog

Contact Center 182

Contact Center CX Technology Technology 182

Beyond Philosophy

MAY 31, 2016

When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy.

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

The DiJulius Group

JULY 13, 2022

Joel Sylvester has an unsurpassable passion for customer service. His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. He has over 20 years of crafting exceptional customer experiences under his belt.

Contact Center 52

Contact Center AI Customer Service Customer Experience 52

Win the Customer

JULY 22, 2016

Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. The website likely won’t ever get to the front page of the search engines with that type of broad marketing. Difficult Navigation Schemes.

Social Media 75

Social Media Construction Engineering Technology 75

The DiJulius Group

AUGUST 24, 2016

” ~Howard Schultz A few weeks ago a friend of mine, Tony Goins, EVP at Cabela’s, invited me to attend Cabela’s grand opening in Avon, Ohio. The grand opening […].

Customer Experience 40

Customer Experience Retail Customer Service 40

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. What are the advantages of becoming an MGA?

Retail 52

Retail Innovation Sales Customer Service 52

Chip Bell

JANUARY 21, 2019

This past week the news reported hanging nooses and “white’s only” bathroom signs in a Toledo, Ohio, GM powertrain plant. The Supreme Court overturned the law, and a powerful bridge began to be constructed between the races. But that bridge is still very much under construction.

Construction 45

Construction Education Innovation Customer Service 45

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Smart Customer Service 2018 April 9 – 11, Washington, DC.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51