Fonolo

DECEMBER 4, 2019

Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. A server named Bianca was captured on camera feeding a disabled customer who had cerebral palsy.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Customers That Stick

FEBRUARY 26, 2015

Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? The growth has been amazing. False Dichotomy.

Customer Experience 164

Customer Experience Retail Sports Social Media 164

Win the Customer

JULY 22, 2016

Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. No Social Presence. While social media isn’t the only way to reach your customers, you should have an effective social media presence.

Social Media 75

Social Media Construction Engineering Technology 75