How to Improve Surveys: Amas Tenumah Interviews Martha Brooke
InteractionMetrics
NOVEMBER 11, 2024
I now live in, you know, flyover state in Oklahoma City. And he said, Martha, I really care about evaluating our customer service, our email, our chat, our calls. So it was kind of like, yes, measurement of aspects of the customer experience. In this case, it was customer service. It’s about 3.5
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