Customers That Stick

OCTOBER 30, 2014

I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a bar manager, a bicycle mechanic, a track and field coach, a personal trainer, a librarian and now a program coordinator for the city of Sherwood, Oregon. Customer Service < Customer Experience . False Dichotomy. Paper < Plastic. Mac < PC.

Customer Experience 115

Customer Experience Sports Construction Social Media 115

Inside Customer Service

JULY 15, 2021

That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Portland's transportation system is run by TriMet , which provides bus, light rail, and commuter rail service. Daniel Pascoe has never owned a car.

Transportation 157

Transportation Customer Experience Construction Social Media 157

Win the Customer

SEPTEMBER 12, 2023

Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59