Zendesk

MAY 19, 2021

Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Requiring customers to open an account after they’ve filled their cart? Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

SurveySensum

APRIL 28, 2025

Brand Example: Dropbox amplified its customer base by promoting positive testimonials and reviews on landing pages and during its referral campaign. These stories built social proof and helped them scale from a niche product to a global essential. It literally anticipates what customers expect from them and delivers on it.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

By analyzing these conversations, you can identify common pain points and take proactive steps to improve your products and overall customer experience. How text analytics helps Pattern Recognition: You can detect recurring themes in customer complaints, such as poor customer service, defective products, or pricing issues.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Zendesk

OCTOBER 22, 2021

Respond to your followers: Social media is all about feeling important. Look at social media customer service. Acknowledging your followers’ comments or mentions of your business goes a long way in creating a loyal and engaged customer. It establishes another level of trust with potential customers.

Social Media 98

Social Media Sales Social Listening Start-ups 98

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. If your social listening and engagement platforms are two separate tools, it’s time to downsize. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Aquire

OCTOBER 26, 2021

They may feel they get more personal service. Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Despite the horror stories, personal customer service often works. The customized.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. If you’re in retail, questions might target product quality, variety, and the shopping experience.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

SEPTEMBER 19, 2022

Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Encourage customers to co-creation. Improves customer service. Voice of the customer – Visualization at various stages. Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Experience Investigators

MARCH 25, 2025

How to Find Moments for Empathy in the Customer Experience Of course, every organization has distinct buying journeys and customer needs. A banks customer experience expectations and opportunities are very different from a clothing retailer or local service provider. Empathy starts with listening.

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

InteractionMetrics

MARCH 20, 2025

Pricing Full XM solutions require custom quotesto learn more, contact Qualtrics for exact pricing. Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Pricing SANDSIV provides custom enterprise pricing.

CX 52

CX Social Media Contact Center Compliance 52