Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

CSAT.AI

MARCH 13, 2023

As a customer service leader you know that providing great customer experience is essential to the success of your business. The post 5 Social Media Strategies To Help You Forge Powerful Connections With Gen Z appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Social Media 91

Social Media Sentiment Analysis Customer Feedback AI 91

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Gainsight

JULY 30, 2024

Customer experience metrics are key performance indicators that measure the quality of interactions between a business and its customers. They assess aspects such as satisfaction, loyalty, and overall engagement, providing insight into the effectiveness of customer service and product offerings.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Make sure they empathize with your customers. They don’t know what their customers are going through in the current times. Social media listening tools: .

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

SEPTEMBER 19, 2022

Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Encourage customers to co-creation. Improves customer service. Voice of the customer – Visualization at various stages. Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

DECEMBER 10, 2024

Custom Branding : The customizable survey template editor allows the personalization of every aspect of the surveys, from logo placement to button styling, maintaining consistent branding throughout the feedback process. Automated Workflows : Streamlined processes with action plans, ticketing systems and root-cause analysis.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. Customer Feedback Questionnaires: Ease-of-Use and Accessibility Questions 5.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95

CSAT.AI

NOVEMBER 9, 2022

Customer segmentation, grouping your customers by separate criteria, is helpful in many areas of your business. However, in regard to support, segmentation streamlines customer service. analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

InteractionMetrics

MARCH 20, 2025

Pricing Full XM solutions require custom quotesto learn more, contact Qualtrics for exact pricing. Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. angry social media comments). Try before you buy.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

JANUARY 13, 2025

When you tap into feedback from every channel, you get a complete, unfiltered picture of your customers’ expectations , frustrations, and needs. This means you can tweak your marketing, sales, and customer service in real-time, making every campaign more impactful and efficient. But it doesnt stop there.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52