SurveySensum

APRIL 28, 2025

Brand Example: Dropbox amplified its customer base by promoting positive testimonials and reviews on landing pages and during its referral campaign. Improves Customer Service Like lifelong learning, there is no end to customer service improvement. They need an assistant to locate it or a guide to take them there.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

JULY 12, 2019

As per a report by Dimensional Research, 52% of customers continued to use more products or services from a company after having a positive customer experience, and 51% recommended the company to others. A research by Gartner claimed 80% of your future revenue comes from 20% of current customers.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

CSAT.AI

SEPTEMBER 25, 2017

If you don’t have relational data or someone to analyze it, you’re not alone. But, you’ll need to get there to remain competitive in today’s customer service era. We’ll also discuss what you’ll need to implement to ensure that you have the right data in the future to begin analyzing customer sentiment or predict customer churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with built-in applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

When you tap into feedback from every channel, you get a complete, unfiltered picture of your customers’ expectations , frustrations, and needs. This means you can tweak your marketing, sales, and customer service in real-time, making every campaign more impactful and efficient. But it doesnt stop there.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

APRIL 22, 2025

Lesson #6 Revisited: NPS Isnt EnoughAI Helps Identify the Actions That Improve CX NPS provides a snapshot of customer loyalty, but AI dives deeper, uncovering root causes, recommending targeted actions, and helping prioritize improvements to enhance the customer experience.

AI 62

AI VOC Text Analytics NPS 62