eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

JUNE 13, 2021

These strategies are bolstered with specific marketing and customer experience tactics that will drive loyalty and revenue growth. . Provide real-time customer support. Tune into social listening. Harness data analytics. Provide real-time customer support. Customers want everything served to them instantly.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

APRIL 28, 2025

Brand Example: Dropbox amplified its customer base by promoting positive testimonials and reviews on landing pages and during its referral campaign. These stories built social proof and helped them scale from a niche product to a global essential. It literally anticipates what customers expect from them and delivers on it.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

By analyzing these conversations, you can identify common pain points and take proactive steps to improve your products and overall customer experience. How text analytics helps Pattern Recognition: You can detect recurring themes in customer complaints, such as poor customer service, defective products, or pricing issues.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 13, 2025

When you tap into feedback from every channel, you get a complete, unfiltered picture of your customers’ expectations , frustrations, and needs. This means you can tweak your marketing, sales, and customer service in real-time, making every campaign more impactful and efficient. But it doesnt stop there.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52