2020 Vision: What Customer Service Looked Like in 2019
Fonolo
DECEMBER 4, 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. A server named Bianca was captured on camera feeding a disabled customer who had cerebral palsy.
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