CommBox

JUNE 4, 2024

AI predictive analytics enables organisations to transform customer service into a proactive, personalised experience. AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Zendesk

FEBRUARY 10, 2022

Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structured data that can be analyzed for patterns and trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

FEBRUARY 16, 2023

They will also help you train your customer service reps in de-escalation. Insights from data analytics can help create new product designs or services. Data can also inform pricing strategies for a better return on investment. Always Respond to VoC You want all customers to feel appreciated and valued.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Experience Matrix

NOVEMBER 24, 2016

Pega positions Customer Decision Hub as part of its core platform, which supports applications for marketing, sales automation, customer service, and operations. It competes with the usual enterprise suspects: Adobe , Oracle , Salesforce.com , IBM , and SAS. million but incremental revenue was $362 million.

Predictive Analytics 54

Predictive Analytics Structured Data Engineering Sales 54

Lumoa

JANUARY 19, 2023

We’ll walk you through the key steps to building a successful customer experience department in this guide. We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. It’s hard work, we know!

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Zendesk

APRIL 16, 2021

Let CNBC, Yahoo, or ESPN do all the work on UX patterns and how to structure data, and apply that to your own blog.”. Businesses can use social to gauge feedback and public perception, provide convenient customer service, and promote their brand identity. How to generate leads through email.

Social Media 98

Social Media B2B Sales Start-ups 98

Lumoa

JUNE 26, 2023

These customers repeat their purchases, are more brand loyal, and generate higher revenue for your brand at the same acquisition costs. Build strong customer relationships Today’s buyers want omnichannel customer service. This data cannot be directly integrated and compared as they have different formats.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Comm100

AUGUST 21, 2018

The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Customer Service KPIs for Agents and Bots.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Customer Service KPIs for Agents and Bots.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Excellent customer support. For detailed pricing information, contact the customer service of Clarabridge. . Best Features. 50+ prebuilt emotions. Cons: Average UI.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

Just to put things in perspective: we don’t see our customer support as a contact center but rather an advice center. In that regard, our customer service team resides at the core of Viata. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Taylor Reach Group

SEPTEMBER 29, 2020

Second, for contact centers that are customer service or technical support focused, a CRM is not necessarily needed as much as the data shared through it (essentially a CRM is an organized repository of interactions between the customer). WORKFORCE MANAGEMENT. BUSINESS ANALYTICS.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

APRIL 15, 2025

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. Confirmit Confirmit is one of the powerful VOC analytics apps that uses multi-channel data collection methods to analyze feedback and restructure data.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #6 Revisited: NPS Isnt EnoughAI Helps Identify the Actions That Improve CX NPS provides a snapshot of customer loyalty, but AI dives deeper, uncovering root causes, recommending targeted actions, and helping prioritize improvements to enhance the customer experience.

AI 62

AI VOC Text Analytics NPS 62