Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Was this your first Customer Response Summit? There’s a new capability or technology vendor at every event. We tried to keep our session honest and grounded.

Contact Center 97

Contact Center Innovation AI Technology 97

Execs In The Know

JANUARY 29, 2023

But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. That’s why right now is the perfect time to dive into all that Customer Response Summit (CRS) has to offer. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Qualtrics

AUGUST 18, 2020

All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual Conference in June. No additional content beyond this presentation was provided by Qualtrics or Texas WIC. Customer feedback.

Start-ups 26

Start-ups Customer Experience Management Customer Experience Customer Feedback 26

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

CX 89

CX CX Transformation Government Management Consulting 89

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. April: When it comes to technology or accessibility, that’s where we’re just having some fun with it.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Beyond Philosophy

DECEMBER 12, 2017

The company is taking aim at a revised store experience for customers. Target has invested $220 million to remodel and renovate 28 stores in North Texas. Among the changes: – Top-to-bottom overhauls, with new design/style elements and product presentations (based on what customers said they liked about Target’s new stores). –

Customer Experience 60

Customer Experience Retail Outlook Construction 60

The Customer Service Blog

APRIL 28, 2022

It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customer service representative they’re monitoring. Smartphones also contain such technology. It can be you, too.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

Intercom

SEPTEMBER 21, 2023

We may be in an era of technological disruption, but the age-old art of delighting customers remains an essential element of business success. The landscape of customer service is undergoing a massive paradigm shift. Today, we are talking to a legend of marketing and customer service research, Len Berry.

AI 52

AI Healthcare Technology Technology 52

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. The CCO is typically the person in the organization who is the ultimate authority on customers — it’s their role to understand what they need and drive actions across the organization in order to deliver on it.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Taylor Reach Group

JUNE 5, 2017

When you look in Ontario, the majority of Contact Centres are in-house and support inbound customer service. Dallas is the fastest growing city in the US and Texas is a “right to work” state. Small technology businesses, where technical support is a Cost Centre, will work towards deploying alternative channels of support.

Hospitality 50

Hospitality Hospitality Retail Government 50

Taylor Reach Group

JUNE 15, 2017

When you look in Ontario, the majority of Contact Centers are in-house and support inbound customer service. Dallas is the fastest growing city in the US and Texas is a “right to work” state. Small technology businesses, where technical support is a Cost Center, will work towards deploying alternative channels of support.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48