The Success League

MARCH 12, 2025

Would I have to spend an hour arguing with customer service just to get rebooked? While AI probably could have figured out the technology behind getting me onto another flight, it would have missed key aspects of my experience that turned it from good to great. I started to panic.

Customer Journey Map 52

Customer Journey Map AI Start-ups Customer Experience 52

Aquire

DECEMBER 16, 2021

There are many practical strategies you can implement to encourage repeat customers and increase customer lifetime value through customer loyalty. Provide great customer service. Making customers feel valued and respected is crucial when it comes to them forming an emotional bond with your brand.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience.

Omnichannel 96

Omnichannel Social Media Start-ups Innovation 96

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Zendesk

MARCH 3, 2021

But it is true that a lack of solid goal setting can do serious damage to a support team’s success—and, by proxy, your customers’ happiness. Achieving your ideal customer service results starts with clear objectives. The same tactic can apply to customer service goals. Consider these examples.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

CX Journey

MARCH 14, 2017

Specifically, the findings noted in the article state: Conversely, 43% of contact centre managers feel they don’t have the necessary budget to invest in the technology to improve experiences, whilst 48% say they are hampered by outdated technology. Everything you do is (for the) customer experience. George Washington.

CX 59

CX Innovation Technology Technology 59

Zendesk

JANUARY 18, 2024

It’s empowering job seekers with upskilling opportunities to enhance their access to higher-paying jobs within the technology industry and specifically with Zendesk customers. The program includes customer service training , free Zendesk Suite donations, free curriculum materials, and access to Zendesk subject matter experts.

CX 78

CX Omnichannel Technology Technology 78

The Customer Service Blog

JANUARY 5, 2024

But most of the attention has been in the fields of political science, social psychology, information technology and journalism studies. This involved unsubstantiated accusations of child abuse against prominent individuals linked to a Washington DC pizzeria. It was fake news that led to the ‘pizzagate’ scandal in 2016, for example.

Pharmaceutical 73

Pharmaceutical Social Media Technology Technology 73

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. In addition, she’ll moderate a panel on how to improve customer service in omni channel environments.

Customer Experience 40

Customer Experience CRM Technology Technology 40

Taylor Reach Group

APRIL 9, 2018

How can we do this without investing in expensive technology, costly consultants and with no additional resource bandwidth? I should note the city in question wasn’t Washington DC. We agreed to a meaningful service standard for complaints; accepted the truth that liars don’t all live on the same block. Well, that did it.

Contact Center 88

Contact Center Gaming Sales Technology 88

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. It’s something our customers have been asking for, and really it’s like the final piece of the puzzle that makes us a truly complete customer service platform.

Start-ups 98

Start-ups Technology Technology Gaming 98

Taylor Reach Group

AUGUST 29, 2017

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. PACE Washington Summit – 2017 – September 17-19.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Intercom

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Qualtrics

JANUARY 21, 2021

Of the intersection of tech products and customer service, Julie says: “That’s what the user interface for a computer is, actually. It's customer service for the computer.” Julie’s focus on serving the customer did not mean that the customer always deserved to be served. Culture becomes experience.

Gaming 26

Gaming Customer Service Customer Experience Technology 26

Callminer

MAY 11, 2020

To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45

Intercom, Inc.

APRIL 21, 2022

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users.

Start-ups 118

Start-ups Gaming Technology Technology 118