Callminer
OCTOBER 11, 2018
Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Educating on self-service results in a better customer experience.
Inside Customer Service
DECEMBER 16, 2021
The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. By contrast, the manager led an internal team that provided technical IT support to internal customers. Customer service leaders tell me they've seen a dramatic increasing in ghosting.
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CX Accelerator
MAY 16, 2018
Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Ten years is a great deal of time in the life of a mortal.
Intercom, Inc.
JANUARY 9, 2020
No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Jon: Excellent.
Fonolo
FEBRUARY 8, 2018
We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US.
Customer Bliss
APRIL 11, 2018
Pal’s Sudden Service, a drive-through restaurant based in Tennessee with twenty-six locations, enlists a 60-point psychometric survey to determine whether the teenagers, who will deliver food to your drive-in window or make your burgers, will sync with the values of the company and the team they will join.
Lightico
MARCH 23, 2022
This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. What are the advantages of becoming an MGA?
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