Customer Service Text Analytics Unstructured Data 
eglobalis
MARCH 30, 2025
Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. AI can infer customer sentiment from what theyre already saying or writing. Crucially, it can highlight why customers feel that way by extracting common themes.
SurveySensum
MARCH 3, 2025
But lets be honest – conversation online is very cluttered and unstructured and making sense of it is a challenge , well only if you are not implementing the right strategy the right way. Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics?
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SurveySensum
FEBRUARY 24, 2025
While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Lets discuss them in detail.
SurveySensum
OCTOBER 29, 2024
It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand.
SurveySensum
APRIL 11, 2025
For example, if you want to improve your CSAT , first make a list of all the possible factors that affect customer satisfaction, like pricing, product reliability, etc. Then, analyze customer feedback with text analytics to find recurring themes. Is it the low retention rate or the surge in cart abandonment?
SurveySensum
JUNE 13, 2021
Social listening is observing the mentions, likes, shares, and other interactions that customers and target audiences do online with your brand. It gives a window into the unfiltered view that customers have about your brand, its products, and customer service. .
SurveySensum
APRIL 28, 2025
Brand Example: Dropbox amplified its customer base by promoting positive testimonials and reviews on landing pages and during its referral campaign. Improves Customer Service Like lifelong learning, there is no end to customer service improvement. They aim to capture the customers feedback.
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