The Customer Service Blog

JANUARY 11, 2023

The All-Party Parliamentary Group (APPG) on Customer Service is run by and for Members of the House of Commons and House of Lords. The group was established in July 2014 to raise awareness and understanding of customer service amongst UK politicians and to establish a dialogue with UK organisations across all sectors.

Customer Service 77

Customer Service Artificial Intelligence Transportation AI 77

Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52

ECXO

NOVEMBER 19, 2024

. • Customer Complaint Analysis : Treat complaints as learning opportunities. For instance, if Johan reports issues with the liners, use this feedback to improve product design or customer service processes. • A/B Testing : Regularly experiment with different strategies, from marketing messages to customer support scripts.

CX 296

CX Customer Experience Social Media Touchpoint 296

Fonolo

JUNE 26, 2019

While many factors are at play here, the growth of the mobile app market has been partly driven by the fact that more and more businesses are integrating mobile apps into their customer service strategies. The Customer Service Takeaway: Customers want convenience on their terms, not yours.

Customer Service 104

Customer Service Transportation Technology Technology 104

Zendesk

OCTOBER 6, 2023

And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.

Transportation 52

Transportation Hospitality Hospitality Customer Service 52

Customer Think

JANUARY 16, 2024

Customer service emerges as a vital difference in the fast-paced and complex world of logistics, where the smooth transportation of goods is crucial. The term “customer service in logistics” refers to a complex collection of contacts and operations that extend beyond cargo deliveries.

Transportation 69

Transportation Customer Service 69

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Myra Golden Media

MAY 7, 2019

In my customer service workshops, I improve the customer experience by challenging employees to consider, “ What else does my customer need to know? ” And then meeting that need without the customer having to wonder, fret, or even ask. Answer Your Customer’s Most Pressing Questions Before They Panic.

Transportation 110

Transportation Hospitality Hospitality Case Management 110

Shep Hyken

JULY 14, 2021

How do you say Yes to every customer request ? Is this customer service utopia? You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Hospitality 143

Hospitality Hospitality Transportation Customer Service 143

Hodusoft

MAY 5, 2019

We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd. is a division of G.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Intercom

JUNE 20, 2024

The latest breakthroughs in AI are already profoundly changing customer service. There’s an inherent structure and repetition to customer queries that make it highly suitable for AI to enhance efficiency and improve customer satisfaction. Arguably, that’s most of the customer service work.

AI 91

AI Customer Service Machine Learning Artificial Intelligence 91

Fonolo

NOVEMBER 21, 2019

Here, we look at some major brands that are doing customer service in all the right ways, but most especially on their websites. What is “Doing Customer Service Right”? Zappos’ customer support pages aren’t just easy to find, they’re front and center. Chick-fil-A.

Customer Service 89

Customer Service Transportation Start-ups Gaming 89

Inside Customer Service

JUNE 17, 2021

Here's an explanation of the three concepts along how other statements fit in, like your customer service vision or brand promise. TriMet operates the public transportation system in Portland, Oregon. They’ve also come up while training thousands of employees on mission, vision, and values.

Transportation 144

Transportation Legal Customer Service Technology 144

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. How do you create great service for such a complex system? He created two separate groups to analyze the different aspects of the customer experience.

Transportation 51

Transportation CX Hospitality Hospitality 51

Inside Customer Service

MAY 5, 2022

Think about the impact when a company hasn't listened to your needs as a customer: Your favorite feature was removed from a product you loved. You have to repeat your story three times when calling customer service. Companies and employees who don’t listen can’t understand their customers. Email Address. Privacy info.

Customer Experience 130

Customer Experience Transportation Sales Customer Satisfaction 130

Inside Customer Service

APRIL 13, 2023

Deli customers want fresh, great-tasting food. Elephants wins loyal customers by promising great local food from scratch. Public transit customers want reliable transportation. Take Action Here are two resources to help you win and retain customers with your own experience guarantee.

Transportation 166

Transportation Customer Experience 166

Shep Hyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Follow on Twitter: @Hyken.

Transportation 116

Transportation Customer Service Customer Experience 116

Beyond Philosophy

NOVEMBER 4, 2018

However, there are six areas that every business can address in their experience to make it more convenient for all customers, no matter how they define it. We discussed these six areas for making your experience convenient with Shep Hyken, customer service and experience expert in our recent podcast.

Customer Experience 162

Customer Experience Transportation Entertainment Retail 162

The Customer Service Blog

JUNE 1, 2023

Keeping rail services running since the start of the pandemic has cost the Treasury an estimated £42 billion. But the Treasury has now ordered the Department for Transport to balance the books on the railways. This is part of a major cost-cutting drive which will see ticket offices closed and turned into flats, shops or offices.

Transportation 89

Transportation Government Legal Sales 89

Steven Van Belleghem

OCTOBER 11, 2021

And what’s also impressive is that they use the data they have to help their partners – hotels, transportation, insurance, restaurants etc. offer their customers a better experience as well. A beautiful example is their fantastic customer service.

CX 113

CX Transportation Entertainment Education 113

Shep Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Logicalware

APRIL 12, 2022

DFDS has implemented Puzzel’s Customer Service Platform globally, without the need for any additional integrations. For the customer agents, the new system has made their work easier and more manageable, because all data can be viewed in real-time on the same screen. A system that does it all from day one.

Transportation 98

Transportation Customer Service Customer Experience Hospitality 98

Fonolo

AUGUST 27, 2020

Patronizing your customers is one of the fastest ways to lose trust. Customer service can be repetitive. Customers forget key information all the time, so it’s important to remember that you’re there to help them remember it next time. But to the customer, it says, “Sorry, but you’re on your own.”

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135

PeopleMetrics

JULY 9, 2014

So naturally, we talk a lot about customer service stories gone bad. These experiences amaze and astound customers, build trust in a brand, and go viral on the internet. My only mode of transportation. At PeopleMetrics, we are in the storytelling business. I felt unsafe, violated, angry. Getting robbed was bad.

Customer Experience 116

Customer Experience Transportation Customer-Centric Organization Start-ups 116

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Beyond Philosophy

DECEMBER 22, 2016

Ever sat near a weirdo on public transportation or ridden with a cabbie that makes you uncomfortable? Both examples are well-known pain points in a current Customer Experience. Their survey of nearly 25,000 people worldwide and across industries revealed that customer satisfaction relies on human interaction. Maybe it will.

Legal 128

Legal Transportation Retail Customer Experience 128

CSAT.AI

MAY 15, 2018

AI is changing the current customer service sector, but AI has been around longer than most people realize. As a result, AI can be beneficial in the customer service space. AI can learn what the desired outcome is for a customer and lead them to that outcome. We Already use AI. AI Solves Problems.

AI 52

AI Artificial Intelligence Customer Service Machine Learning 52

Myra Golden Media

MAY 14, 2021

Q “I work in public transportation, and we still have strict mask requirements. I’ve had customers snatch the complimentary mask out of my hand and throw it on the floor. Many customers don’t acknowledge me when I politely tell them to wear a mask. A woman flipped me off and said something profane.

Transportation 79

Transportation Customer Service Customer Experience 79

Customer Think

FEBRUARY 26, 2024

What could possibly link the French transporter DPD with Air Canada? Recently, both have experienced significant public scrutiny due to mishaps with their AI chatbots, sparking a flurry of discussion and concern about the future of AI in customer service.

AI 53

AI Transportation Technology Technology 53

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. But the recent pivot toward on-demand services has paid dividends for those companies that have adopted this economic model.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

cxservice360

DECEMBER 20, 2021

Every stage in the shipping process, from managing customer data to packaging and transportation, is of the utmost. The post How to Stay On Top of Your Company’s Shipments appeared first on CXService360 - Customer Service Articles, Stories and more.

Transportation 52

Transportation Customer Service Customer Experience 52

The Customer Service Blog

DECEMBER 15, 2022

Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. Darren Bugg Editor, The Customer Service Blog Are prices real? So just how do companies decide what to charge for their products?

Finance 92

Finance Transportation Construction Engineering 92

Win the Customer

JUNE 28, 2017

Understand your customers. But keeping customers is even more important. You should provide great customer service to give purchasers a good experience. You may want to invest in CRM (customer relationship management) software. Analysis of your market segment and what kind of marketing appeals to them is critical.

Transportation 76

Transportation Legal Customer Relationship Management Start-ups 76

Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. At Conversocial, the majority of our partners in the transport sector fall within two categories - airlines and train operators.

Transportation 52

Transportation CX Customer Service Customer Experience 52

Execs In The Know

FEBRUARY 7, 2024

Even better, these automated buses could be completely repurposed for any number of challenges on Disney property requiring the transportation of groups. New areas of the park would have automated transportation available instantly—without building anything new.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Transportation Contact Center 52

Customer Bliss

MARCH 30, 2018

According to Airports of the World , Newcastle also won the honor of being ‘Airport of the Year’ at the North of England Transport Awards. They won Best Small Airport in Europe, serving 2 -5 million passengers, annually.

Customer Service 25

Customer Service Transportation Government CX 25

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72