Customer Service Unstructured Data VOC 
eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. Instead of explicitly asking How do you feel?,
CX Accelerator
OCTOBER 9, 2018
Breaking free from survey mentality with unstructured customer feedback. It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with survey process. Customers are discussing a company's products and brand in real time.
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CX Accelerator
FEBRUARY 12, 2018
That’s why companies are implementing some type of voice of the customer (VoC) program. They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. Why Is VoC Important?
SurveySensum
APRIL 28, 2025
Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!
Lumoa
FEBRUARY 16, 2023
One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.
SurveySensum
FEBRUARY 24, 2025
Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. By leveraging data-driven insights, you can increase conversion rates and improve customer acquisition efforts.
SurveySensum
MARCH 3, 2025
By analyzing these conversations, you can identify common pain points and take proactive steps to improve your products and overall customer experience. How text analytics helps Pattern Recognition: You can detect recurring themes in customer complaints, such as poor customer service, defective products, or pricing issues.
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