Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Service Quality Institute

FEBRUARY 7, 2023

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Tom implemented The Guarantee of Service Excellence starting April 1, 1990, at Dental Dental Plans of Massachusetts before becoming President of Northeast Delta Dental in 1996. Relentless customer service pays off.

Gambling 52

Gambling Non-Profits Start-ups Customer Service 52

Zendesk

NOVEMBER 17, 2022

But with evolving customer expectations, the venerable company needed a new kind of tool: customer service software. We’re confident that Zendesk will allow us to service the rising ticket volume,” Orlando Gadea Ros, Business Innovation Director at Stanley Black and Decker, said. The race to boost sales.

Engineering 97

Engineering Social Media Manufacturing Omnichannel 97

Service Quality Institute

FEBRUARY 8, 2022

Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact. In this post, we are going to cover two firms that have provided Relentless Customer Service. Amazon’s Relentless Customer Service. Amazon is a firm with 1.6

Start-ups 52

Start-ups Sales Customer Service Customer Satisfaction 52

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. What are the advantages of becoming an MGA?

Retail 52

Retail Innovation Sales Customer Service 52

Service Quality Institute

MARCH 2, 2021

Market Share in New Hampshire is 70%, 60% in Vermont, and 50% in Maine. I have featured Northeast Delta Dental in my book Achieving Excellence Through Customer Service and in my most recent book Relentless: Making Customer Service Your Core Principle you can learn a lot by following Raffio and Northeast Delta Dental.

Non-Profits 40

Non-Profits Customer Service 40

Zendesk

APRIL 2, 2021

Since adopting Zendesk solutions, the company has seen its answer rate for customer service calls improve by 30 percent to 95 percent, and its CSAT rating regularly hits 97 percent. The company was able to keep up with customer service inquiries thanks to an early decision to make big investments in automation and AI.

Innovation 52

Innovation CX Retail Start-ups 52