CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . The feedback here is invaluable and gives brands the ability to really connect with their customers and improve their services over time.

CX 98

CX E-commerce Net Promoter Score NPS 98

Zendesk

MARCH 31, 2021

Watch this video about using simple CSAT surveys to get customer feedback: Customer surveys are used for many different reasons, including measuring customer satisfaction, market research, or gauging expectations. Now, we’ll discuss how to get customer feedback. Send customer surveys.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Start-ups 75

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Consider an e-commerce site analyzing keywords and discovering many searches about ‘battery life issues’ and ‘charging problems.’ Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

APRIL 28, 2025

Lets dive into the essential steps to building a robust, customer-centric VoC program that delivers real results. Set Clear Objectives: Know Your Why Before jumping into customer surveys or feedback forms, ask yourself: What are you trying to achieve? Are you aiming to: Improve customer satisfaction ?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. So, lets explore the reasons behind looking for some Jotform alternatives.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Lumoa

MARCH 3, 2021

If you run an e-commerce site you may also be interested in segmenting data based on different customer attributes like if they’re a first-time buyer, the size of their purchase, or their CSAT score. That said, there are a few that are more common you should consider prior to running any study.

E-commerce 78

E-commerce NPS Customer Survey Customer Feedback 78

Aquire

JULY 5, 2021

Thirty-three percent of consumers (the biggest group) indicate that resolving their issues in one interaction is the most important part of a good customer experience. . One way to get data on first call resolution is through customer surveys. Infographic depicting the top 5 reasons to improve FCR. Check the bounce rate.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Intercom

FEBRUARY 15, 2023

Then, you can calculate your customer effort score by dividing the total sum of the ratings by the total number of responses, to see where your average falls. Customer churn Customer churn can be one of the biggest – and bluntest – indicators of customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

AUGUST 14, 2023

Do you think that firstly, your customer would be interested in sharing their feedback with you? Sending customer surveys at the right time is crucial for obtaining accurate and valuable feedback. Immediately after a support interaction, where a customer sought assistance or had an issue resolved. So, when to use CES?

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Those companies that are leaders in excellent customer experience have employees that are 60% more engaged than the rest. Happy employees, make for happy customers. What is ecommerce CX and how can you achieve it?

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42

Zendesk

FEBRUARY 7, 2024

Understand their reasons for churning Next, you must understand why the customer left and your customer churn rate. Lean on your data to identify patterns in customer behavior, browse negative reviews , and conduct customer surveys or request feedback to gain insights into their experiences.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Comm100

DECEMBER 1, 2017

This is the second biggest customer intelligence investment focus for 2018 — and one that 63% of businesses call a priority. Customer experience management tools (55%), customer service management tools (50%) and social media monitoring (50%), make up subsequent investment priorities. They are about the customer.

Contact Center 58

Contact Center Social Media Customer Journey Map Omnichannel 58

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Comm100

JULY 20, 2021

Customers love live chat , and at least 63% percent of them have said that they’re more likely to return to a website that has it. On top of that, out of all the customers surveyed by techjury.net, 79% of customers prefer using live chat over any other customer service channel. For companies.

Customer Service 84

Customer Service E-commerce Start-ups Sales 84

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 Marketing-friendly forms featuring advanced styling choices and custom branding.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52