SugarCRM

OCTOBER 11, 2021

We enable you to have your customers’ product purchase histories, contract renewals, engagement history, marketing response, sales development history, ERP (Enterprise Resource Planning) integration, and so much more. Sugar provides a BPM (Business Process Model) engine that automates best-practice processes.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SugarCRM

DECEMBER 2, 2021

Create a Customer Communication Engine. Market in Response to the Full Customer Journey, not Just the Lead Acquisition Stage . Marketing is not just about gaining new customers; it is also about expanding the relationship with existing customers and providing helpful information to your customer base.

Sales 55

Sales Net Promoter Score Close the Loop CRM 55

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty. Each survey type provides a unique perspective on customer satisfaction and can help brands better understand their buyers.

Retail 110

Retail CX NPS Touchpoint 110

Gainsight

NOVEMBER 18, 2019

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

SurveySensum

AUGUST 3, 2023

The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Best Features: Use closed-loop feedback to engage with customers and address their concerns promptly.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. Nicereply It allows you to track KPIs and generate reports with ease It offers in-signature surveys that ask for feedback at the bottom of every email.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Zendesk

OCTOBER 20, 2023

Establish customer feedback methods to amplify the Voice of the Customer That leads to the next step: collecting feedback to amplify the Voice of the Customer. You must define how you will gather feedback so you can better understand the needs and pain points of customers. Bain & Company, Inc., and Fred Reichheld.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ProProfs

APRIL 5, 2022

ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Customize surveys with your brand logo and colors Free and paid plans. A highly flexible website analytics engine.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five. Key Features: Enhanced control over survey design flow with advanced logic capabilities. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

MARCH 21, 2025

Its features range from basic functionalities like cross-tab analysis , customizable surveys, analytical dashboards, and WhatsApp surveys, to advanced capabilities such as an AI-enabled text analysis engine, a real-time ticketing system, and enhanced data visualization tools. HubSpot automation for personalized follow-ups.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52