SurveySensum

AUGUST 3, 2023

The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Best Features: Implement in-app surveys for convenient customer response.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

ProProfs

APRIL 5, 2022

ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Customize surveys with your brand logo and colors Free and paid plans. TypeForm Create forms, quizzes, surveys, polls, and chatbots.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active. The key is to choose the survey channel that best fits your brand’s needs and target audience.

Retail 109

Retail CX NPS Touchpoint 109

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

InteractionMetrics

MARCH 20, 2025

Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. But really, its the engine that drives improvements in the customer experience. Not every company needs customer experience software. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

APRIL 15, 2025

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. How to analyze your open-ended feedback?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 21, 2025

Its features range from basic functionalities like cross-tab analysis , customizable surveys, analytical dashboards, and WhatsApp surveys, to advanced capabilities such as an AI-enabled text analysis engine, a real-time ticketing system, and enhanced data visualization tools.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 The advanced text and sentiment analysis extracts top trends and patterns from feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52