eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Lumoa

JANUARY 7, 2021

According to Microsoft, brands that proactively solicit feedback are viewed more favorably by customers. With 34% of businesses now implementing customer journey mapping, it’s becoming even more important to understand how to measure it. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 78

Touchpoint Customer Journey Map Social Media Text Analytics 78

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

AUGUST 10, 2023

Ensure Seamless Navigation Throughout the Customer Journey If you don’t know the problem how will you solve it, right? Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. How do I do that?

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

FEBRUARY 24, 2022

They help you find out customer challenges, resolve them and communicate those resolutions to the customers enhancing customer experience. ? Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. How to close the feedback loop? Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52