Qualtrics

NOVEMBER 22, 2019

His bosses didn’t initially agree, but when Sony CEO saw what he’d been working on, he agreed the company should go into games consoles. Microsoft Outlook. Our very own CXO Julie Larson Green tells the story of how Microsoft Outlook was created — by the company’s Excel team. Take an outside-in approach to customer feedback.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics – Platform Overview Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 Then explore the top 7 GetFeedback competitors and alternatives.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

Comm100

MAY 21, 2019

I’m almost convinced until Matt takes the stage, highlighting how easy NPS is to game and how loyalty is more than just what a customer says – it’s also about purchases, word of mouth and more. Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.

Contact Center 77

Contact Center NPS CX Outlook 77