Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn from the best. "

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. there are all kinds of ways you can pivot analytics and research. So that’s been really cool and fun.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52