Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

InteractionMetrics

FEBRUARY 20, 2025

When you partner with Interaction Metrics , you get a third-party survey partner who removes bias and gives you honest, reliable data. And when you have an actual score instead of a gamed score, you can make decisions based on facts. Close the Loop Quickly Speed matters when addressing customer feedback.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

SEPTEMBER 14, 2023

Branching Questions (Skip Logic): Tailor your surveys based on user responses using skip logic, enhancing the relevance and engagement of your feedback forms. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 18, 2022

Frequently Asked Questions (FAQ) about survey data analysis. C reating a survey is the beginning. Sharing it with the right people, at the right time, on the right channel is another game. There are various text and sentiment analysis tools out there that can help you with it. But how do they work? ?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

ProProfs

APRIL 5, 2022

ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Customize surveys with your brand logo and colors Free and paid plans. TypeForm Create forms, quizzes, surveys, polls, and chatbots.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

eglobalis

AUGUST 19, 2024

Inadequate for Complex B2B Relationships In B2B environments, where multiple stakeholders influence the buying decision, NPS’s single-customer perspective often falls short in providing a holistic view of the customer relationship. How Listening to Your Customers Can Fuel the Change You Need, FastCompany, [link].

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics – Platform Overview Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. The answer is survey automation. Here using advanced capabilities like text and sentiment analysis will help process open-ended responses, categorizing them based on themes or emotions.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 The advanced text and sentiment analysis extracts top trends and patterns from feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 And the best thing is, you get free CX consultation and hands-on implementation support.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52